‍Client: Crypto.com
Industry: Fintech
Challenge: High-volume hiring of customer service agents across multiple regions
Solution: Wedge's Video Interview Platform
Outcome: Faster hiring, reduced recruiter workload, and large-scale recruitment success

The Background:

Crypto.com, a global leader in the fintech industry, was ready to expand its customer service team, with a special focus on hiring in Bulgaria. As demand surged, Tom Lau, Head of Talent Acquisition, needed to hire hundreds of agents quickly. Traditional recruitment methods were slow, and the team required a video interview software solution that could streamline the process without sacrificing candidate quality.

The Challenge:

Crypto.com faced the daunting task of hiring hundreds customer service agents in a short period. Managing this volume of applications manually was time-consuming and inefficient. Tom’s team needed a fast recruitment solution that could automate the initial stages of the process while still maintaining a positive candidate experience.

The Solution:

After researching several platforms, Crypto.com chose Wedge’s video interview platform. Wedge provided the perfect balance of ease of use, customization, and integration with their ATS for hiring, Lever.

• Customizable Video Interviews: Wedge allowed the team to set tailored questions that sped up the screening process.
• Automated Screening: The platform automated initial screenings, drastically reducing the time needed to assess candidates.
• Seamless ATS Integration: Wedge integrated directly with Lever, Crypto.com’s existing ATS, which streamlined the process further and eliminated unnecessary manual data entry.

Wedge stood out from the competition as it provided only the features Crypto.com needed for high-volume hiring, without any expensive or unnecessary add-ons.

Key Benefits:

1. Faster Candidate Screening: With Wedge, Crypto.com could screen hundreds of applicants in a fraction of the time, allowing recruiters to focus on the best candidates more quickly.
2. Time and Cost Savings: By automating the early stages of recruitment, Crypto.com avoided the need to hire additional recruiters and slashed their hiring timeline from 8-10 months to just 5 months for several hundreds of hires.
3. Seamless Integration with ATS: Wedge’s ATS integration with Lever streamlined the hiring process, reducing errors and giving recruiters a clearer view of candidate progress.
4. Scalability for High-Volume Hiring: Wedge proved to be a scalable solution that met Crypto.com's growing needs without sacrificing quality or candidate experience.

The Outcome:

With Wedge’s video interview software, Crypto.com successfully onboarded hundreds customer service agents in just 5 months – far exceeding their initial hiring goals. By automating key parts of the process, the team handled the surge in applicants without adding extra recruiters. Best of all, the candidate experience was smooth and user-friendly, with no technical hiccups.

Why Wedge Stands Out:

Compared to other solutions, Wedge offered the best mix of customizable video interviews, integration, and ease of use. It wasn't bogged down with unnecessary features that often drive up costs. This made Wedge the go-to choice for high-volume recruitment in fintech.

Client Testimonial:

Tom Lau, Head of Talent Acquisition at Crypto.com, shares:

"Wedge has been a game-changer for our team. It’s simple, easy to use, and perfectly suited to our needs. We saved months of recruiter time and hired hundreds customer service agents quickly and efficiently. Wedge continues to be a critical tool in our recruitment process."

Ready to streamline your hiring process? Discover how Wedge’s video interview platform can help your company meet its recruitment goals faster and more efficiently. Start hiring smarter today, by signing up for FREE at www.wedgehr.com/get-started , or learn more about our software at www.wedgehr.com/product

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